Identity and Access Management Specialist III

Position Purpose:

As an Identity and Access Specialist III, you will provide support for the creation and management of Afni identities. The Identity and Access Specialist III is the subject matter expert (SME) for all aspects of Afni and Client account provisioning through well-defined internal and client processes. The incumbent’s primary focus is working directly with Afni Account Managers and Client stakeholders for audits, reports, and updating documentation and procedures.

The candidate should have a demonstrated history of technical knowledge and skills working with accounts within an Identity Management platform.

Essential Functions and Responsibilities:

  1. Communicate with customers from all levels of the organization in a prompt, and professional manner.
  2. Responsible for promptly resolving disruptions to technology services to maintain service levels.
  3. Follow established processes to provision and de-provision access.
  4. Maintains expert knowledge and documentation of access management, directory services, Multi-Factor Authentication (MFA), Azure Active Directory (Azure AD), and Federated Identities.
  5. Additional experience with specific aspects of identity management may also be required depending on the level of the position. Other critical skills include:
  • A solid understanding of IAM concepts and systems
  • Aptitude in technical research and the willingness to perform necessary research
  • The ability to work with a variety of identity, access, and privileged account management solutions
  1. Process client requests, resets, and deletions of client access IDs
  2. Strong analysis skills are required for determining the cause of incidents impacting availability.

The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.


Minimum Job Requirements (Education, Experience, Skills):

  • An associate degree or bachelor’s degree in a relevant field is required.
  • Experience working in a call center environment is required.
  • 3-5 Years of experience managing user accounts within Microsoft Active Directory is required.
  • Proven customer service experience with strong verbal and written communication skills is required.
  • Previous experience using Microsoft Office products is required.
  • Previous experience using and maintaining a knowledge base preferred.
  • Previous experience with an incident management system and processes is preferred.
  • Proven ability to handle multiple tasks and deadlines simultaneously is preferred.
  • Strong organizational skills and the ability to prioritize effectively are required.
  • Exceptional interpersonal skills (negotiation, team building, positive thinking, can-do attitude, and job flexibility).

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Paid Time Off
Paid Time Off
Full-time Schedules
Full-time Schedules
Fun Events
Fun Events
Referral Bonus
Referral Bonus