Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff. Essential Functions and Responsibilities: Determines call center operational strategies by conducting needs assessments, performance...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: Under supervision, develops, implements, and PowerBI reports/dashboards/visualizations with PowerBI and Tableau dashboard creation, security, workspaces and data sets. Includes building data models with PowerBI in Azure. Works with Sr. BI Engineer and users on developing...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The Business Solutions Architect will demonstrate deep competence in the BPO contact center industry and with limited assistance rely on their own judgment to plan and achieve business goals. The incumbent can conceptualize, develop, and clearly articulate client solutions with...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Essential Functions and Responsibilities: Has major accountability and responsibility in timely compliances, delivering the requirements timely, and keeping the company updated on all aspects related to the above listed areas. Provides needed guidance to all Finance subgroups and other...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Summary of duties and responsibilities: (please attach the complete job description) • Edit Videos for different platforms: Instagram, Facebook, Linkedin, digital signages• Create and add VFX or raw materials• Create basic character animations.• Assist and handle camera on video...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Afni Philippines is looking for Customer Service Representatives (CSR) to support our company in Commonwealth Avenue, Quezon City. In this role, you'll be using your customer interaction skills to deliver excellent customer service.
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
N/A
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The Fraud and Risk Management Specialist performs operational risks tasks in the execution of active controls across all businesses in Afni. Carries out daily, weekly, and monthly audit and compliance checklist in reference to relevant contractual agreement between Afni and...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Duties and Responsibilities: Plans and manages the employee activities of the LR team, including training needs Plans the approach and manages internal and external cases Coordinates and collaborates with stakeholders for all cases Does the annual planning and budgeting for the Labor...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The Operations Manager, Insurance Subrogation will be responsible for the overall facilitation of program key performance indicators, including recovery goals, quality, staffing levels, attrition, attendance and profitability. The Operations Manager will directly manage a team...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The Subrogation Program Leader is a middle level management position with primary responsibilities for working with floor level leadership in order to meet the organizational and revenue goals of the Subrogation business, with accountability in said goal attainment. The...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Operations Director Position Purpose: Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff. Essential Functions and Responsibilities: Determines call center operational strategies by conducting needs...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Essential Functions and Responsibilities Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Essential Functions and Responsibilities Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The Performance Improvement Specialist provides support to the Supervisor by answering questions, providing training, modeling behaviors, identifying performance deficiency trends, create supporting process documentation ensuring strategy and compliance is in...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: Responsible for engineering, and implementing complex ETL processes. Responsible for database engineering. Consults with and advises data engineers, application developers, server infrastructure, testers, business analysts, and users. Competent to work at the highest level...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The position is responsible for supervising the operations and monitoring CCTV coverage, recording and reporting incidents, and maintaining a high-level of confidentiality of the recordings. The role is expected to ensure pertinent reports are collated, and submitted to the...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The Sr. Business Solutions Specialist coordinates and manages activities supporting company growth primarily in Insurance Services, RM and Contact Centers. This includes developing and supporting sales presentations and related to RFP/RFI responses. Additionally, incumbent...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The Senior Data Engineer develops, implements, and maintains databases and data access procedures with respect to application and back office processing, documentation, security, performance and validation checks. Includes application transact structured query language (T-SQL)...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Responsibilities Manage and review purchase requests and ensure timely response and processing within SLAs Request for pricing based on the specifications provided by the requestor Review, select and secure the best package of quality, price, terms, warranty and delivery of the...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The Project Coach is responsible for entry level supervisory duties and the support and development of Collectors. The incumbent will be responsible for executing recovery strategies for the attainment of department and team goals. This position will be responsible...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
The Project Coach is responsible for entry level supervisory duties and the support and development of representatives. The incumbent will be responsible for executing recovery strategies for the attainment of department and team goals. This position will be responsible for monitoring client...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Tier 2 Technical Support Agents will work in a multi-functional role which supports studio applications by handling tickets and calling international studios to ensure they are operational. Scope of support: Manage and respond to studio application tickets. Communicate technical...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: Deliver training to existing and newly hired employees to prepare for essential duties and tasks. Model company and client expectations by creating a welcoming environment that enables students to reach their maximum potential. Essential Functions and...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The Training Manager will plan, develop, and manage activities associated with the training and development of Consultants, Trainers, and management within a specified site. The incumbent will maintain a climate of customer oriented service excellence by motivating and...