Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Essential Functions and Responsibilities: Processing of end-to-end accounts payable settlement Perform expense analyses Perform spending variance analyses Perform reconciliation of subsidiary ledger versus general ledger Perform reconciliation Vendor statement of account vs general...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: Application Support Specialist who will perform administrative, maintenance, monitoring and troubleshooting functions for Afni’s business applications. Additionally, this position will require the employee to support applications in a Global Network Operations Center as...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff. Essential Functions and Responsibilities: Determines call center operational strategies by conducting needs assessments,...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
The Client Services Manager is a new position within Afni Philippines and will work with the Senior Director for Operations. The primary responsibility of the Client Relationship Manager is to ensure that Afni’s client(s) are provided the ultimate service. The Client Relationship Manager will be...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position purpose: As a valuable member of the team, the (Senior) Creatives Specialist’s purpose includes the following (but not limited to): • Conceptualize, create, and deliver meaningful and purposeful contents to help drive employee engagement, contribute to positive employee...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Afni Philippines is looking for Customer Service Representatives (CSR) to support our company in Commonwealth Avenue, Quezon City. In this role, you'll be using your customer interaction skills to deliver excellent customer service.
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: Under general supervision, develops, implements, and maintains databases and data access procedures with respect to application and back-office processing, documentation, security, performance, and validation checks. Includes application transact structured query language...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Job Description At Afni, our strength is our ability to help companies develop meaningful and profitable relationships with their customers. We’re proud to set the standard for success in our industry. To help us continue our growth, we’re seeking an experienced director of IT operations...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose:Plans and performs procedures to audit and monitor completeness, accuracy and efficiency and effectiveness of operations, and compliance with rules and regulations set by the clients of those onsite or those working from home.Essential Functions and...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The Support Center Team Lead manages a team to ensure that all technical-related issues are dealt with promptly and effectively. Essential Functions and Responsibilities: 1. Lead a team of CSC analysts by monitoring phone calls and reviewing service tickets for...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: As an Identity and Access Specialist III, you will provide support for the creation and management of Afni identities. The Identity and Access Specialist III is the subject matter expert (SME) for all aspects of Afni and Client account provisioning through well-defined...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Under limited supervision, the Instructional Design Specialist conducts integrated training needs assessments; evaluates, coordinates, designs, and/or delivers a comprehensive range of training and education programs to support call center operations. Delivery methods include ILT, e-learning,...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose With the increasing demand of end-user support on our Helpdesk Channels like Calls, Chat, Email, this has driven too many challenges that affects overall performance. One identified way to deflect the demands on these Channels, would be reinforcing our Self Help &...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Job Description: Under general supervision, the Analyst II provides phone and email support to end-users for employee access, password resets, desktop computers, servers, custom applications, and hardware. After performing 1st level technical support, the analyst may escalate unresolvable issues...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose Our Helpdesk Organization is currently seeing opportunities for improvement on Internal Customer Communications by creating valuable support documents including: Knowledge Articles Internal Processes User Manuals Technical and Technology References Policies and...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Essential Functions and Responsibilities Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Essential Functions and Responsibilities Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Job Description: Under direct supervision, the Project Manager is responsible for overseeing various system/business projects of a highly complex nature. The incumbent is responsible for the initiation, planning, execution, control, and closure of assigned projects. Must ensure resources,...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The Project Coach is responsible for entry level supervisory duties and the support and development of Collectors. The incumbent will be responsible for executing recovery strategies for the attainment of department and team goals. This position will be responsible for...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The Project Coach is responsible for entry level supervisory duties and the support and development of Collectors. The incumbent will be responsible for executing recovery strategies for the attainment of department and team goals. This position will be responsible...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
RESOURCE MANAGEMENT ANALYST Position Purpose: The Resource Management Analyst produces and delivers useful, accurate, and timely information and recommendations to internal and external customers. Incorporates the use of advanced technology to measure, evaluate and report...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Essential Functions and Responsibilities: This position will use in-depth experience and expertise of research, marketing, sourcing and project management to support Non-agent and Agent hiring. The incumbent will implement; and manage internal and external staffing resources to build;...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: RPA (Robotic Process Automation) solutions provide tools for organizations facing increasing complexity in operations and business strategy. Our RPA team helps to quickly and cost-effectively address numerous value-creating opportunities while tackling the challenges that...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: Under general supervision, the Software Engineer develops, codes, tests, and debugs software. The Software Engineer requires a good understanding of business applications. Works with technical staff to understand and resolve problems with software. Resolves customer complaints...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Essential Functions and Responsibilities: Will handle all government reporting and remittances for both ROHQ (while it exists) and API Facilitate and manage the preparation of company tax returns and the accurate and timely filing of all tax forms and other business-related...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The Project Coach is responsible for entry level supervisory duties and the support and development of Collectors. The incumbent will be responsible for executing recovery strategies for the attainment of department and team goals. This position will be responsible...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The Project Coach is responsible for entry level supervisory duties and the support and development of Collectors. The incumbent will be responsible for executing recovery strategies for the attainment of department and team goals. This position will be responsible for...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The Test Engineer interacts and works across other technical groups to define, document, analyze, perform, and interpret tests for products, systems, components, or modifications. Incumbent will identify functional problems and suggest resolutions. Will also help define...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: Deliver training to existing and newly hired employees to prepare for essential duties and tasks. Model company and client expectations by creating a welcoming environment that enables students to reach their maximum potential. Essential Functions and...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: Deliver training to existing and newly hired employees to prepare for essential duties and tasks. Model company and client expectations by creating a welcoming environment that enables students to reach their maximum potential. Essential Functions and...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The Resource Manager is responsible for the planning and coordination of all production work as it pertains to reporting, service levels, production to pay and agent occupancies at a single site. The incumbent is responsible for lowering cost to the centers and increasing...